Legal Information and Inquiry Boundaries

HACIEN Information Technology Solutions is the company name and HACIEN brand used for this public website. Public identity statements are limited to bounded company information suitable for public review.

Additional company details, signatory details, payment information, supplier accreditation materials, or tax interpretations are shared only when verified, approved for release, and relevant to a qualified business request.

The published office location is Unit D, 6th Floor, Suntree Tower, 13 Meralco Avenue, Ortigas Center, San Antonio, City of Pasig, Metro Manila, Philippines 1605.

Public website forms and inquiry channels are for business communication, RFQ review, and support routing. They do not by themselves create valid service of process or a binding legal notice path.

Formal legal notice handling should be confirmed through written business communication for the specific matter.

The content published on HACIEN's website, blog posts, marketing materials, and social media channels is provided for general informational purposes only. It does not constitute binding legal, technical, financial, or professional advice.

These Terms serve as the public website baseline. In the event of a conflict between website text and a specific formal document approved for a transaction, the more specific formal document controls:

• A formal written agreement approved by the relevant parties.
• A formal HACIEN quotation, purchase order, billing document, or written transaction record that states the applicable scope and terms.
• These online Terms.
• General marketing copy, website descriptions, and public brochures.

Users are granted a limited, revocable, non-exclusive, and non-transferable license to access the HACIEN website solely for legitimate business inquiries, product research, requesting quotations, support routing, and related communication.

Any unauthorized use or disruption of HACIEN's website, servers, networks, or databases is strictly prohibited. Prohibited activities include, but are not limited to:

• Data scraping and extraction, including use of automated systems, spiders, robots, scrapers, or scripts to harvest data, product listings, pricing, specifications, or contact information from the website.
• System abuse, including spam, chain letters, unsolicited bulk communications, flooding, mail-bombing, or attempts to crash HACIEN's communications infrastructure.
• Malicious software, including viruses, trojan horses, worms, logic bombs, keyloggers, or other destructive or technologically harmful material.
• Fraudulent transactions, including false RFQs, fraudulent purchase orders, impersonation, or misrepresentation of affiliation with a business or organization.
• Security penetration, including probing, scanning, vulnerability testing, or breaching security or authentication measures without express written authorization.

HACIEN actively monitors its public systems. Violations of system security or unauthorized access may constitute criminal offenses under the Cybercrime Prevention Act of 2012, Republic Act No. 10175, and other applicable Philippine laws.

HACIEN reserves the right to report suspected unlawful conduct to law enforcement authorities and will cooperate fully by disclosing system logs and user identities when legally required or appropriate.

Quotations, cost estimates, and commercial proposals are valid only for the period and conditions stated in the specific written document. The website does not set default quotation validity, pricing, availability, warranty, delivery, payment, or tax terms.

A quotation or proposal is not a binding transaction merely because it was requested, discussed, or acknowledged through the website. Any acceptance mechanism must be stated in the applicable formal document or written business communication.

• Formal written acceptance of the specific quotation.
• A purchase order or written approval that references the applicable quotation or scope.
• Other acceptance steps expressly stated in the formal transaction document.

Pricing, availability, supplier stock, product lifecycle, foreign exchange, delivery timing, and technical assumptions can change before a transaction is finalized. Any revision, cancellation, or revalidation process must be handled through the relevant written commercial communication.

The website does not create a refund, cancellation, fulfillment, or delivery obligation by itself.

The Customer is solely responsible for reviewing and confirming that the technical specifications of hardware, software licenses, and configurations detailed in the quotation meet their operational requirements and infrastructure capabilities prior to order acceptance.

The Customer must prepare the delivery site in accordance with the environmental specifications required by the equipment manufacturer, including power outlets, voltage regulators, cooling, cabling, and racking space where applicable.

Where delivery, installation, or site work is included in a formal transaction, the Customer may need to secure building clearances, gate passes, work permits, security badges, or local access requirements for the relevant personnel to access the site.

The Customer must provide accurate, complete, and safe delivery addresses, on-site contact persons, and telephone numbers.

Where delivery or completion acceptance is part of a formal transaction, receiver authority and proof-of-delivery rules should be stated in the relevant quotation, order, or written project communication.

Before any agreed diagnostic, maintenance, installation, or configuration work affects a Customer's servers, workstations, databases, cloud instances, or network equipment, the Customer should perform complete, verifiable, and secure backups.

The Customer must safeguard all administrative credentials, API tokens, software licenses, and access profiles. Temporary credentials provided to HACIEN for setup must be revoked or changed by the Customer immediately upon completion of the service.

HACIEN may review, source, coordinate, or support third-party products such as computer hardware, software licenses, SaaS subscriptions, cloud resources, and network appliances when the specific request supports that work. Third-party products remain subject to the applicable manufacturer's, developer's, distributor's, or service provider's standard agreements.

• End User License Agreements.
• Cloud service terms and acceptable use policies.
• Hardware warranty policies and Return Merchandise Authorization procedures.

The Customer is responsible for reviewing and complying with all third-party license agreements, subscription agreements, and software boundaries. By accepting HACIEN's quotation or using the delivered products, the Customer agrees to abide by those third-party terms.

HACIEN does not own the intellectual property of third-party software or manufacture third-party hardware. Third-party outages, software bugs, security vulnerabilities, warranty limits, policy changes, or product lifecycle decisions remain governed by the relevant third-party provider and the applicable formal transaction documents.

To the maximum extent permitted by applicable law in the Republic of the Philippines, and unless otherwise agreed in a separate formal written contract, HACIEN's total cumulative liability for any and all claims, disputes, losses, damages, or actions arising out of or in connection with any transaction, quotation, website use, or service provision shall be strictly limited to the actual amount paid by the Customer to HACIEN for the specific transaction or affected service giving rise to the claim.

Under no circumstances shall HACIEN, its proprietor, employees, partners, sub-contractors, or suppliers be liable to the Customer or any third party for indirect, incidental, special, exemplary, punitive, or consequential damages, regardless of legal theory and even if HACIEN has been advised of the possibility of such damages.

• Loss of actual or anticipated profits, revenues, or business opportunities.
• Loss, theft, corruption, deletion, or leakage of data, databases, or system configurations.
• Business interruption, network downtime, or system unavailability.
• Loss of goodwill, reputation, or anticipated savings.
• Damage, delay, or failure caused by third-party logistics carriers, port clearance delays, customs inspections, or supplier allocation limits.
• Delays caused by force majeure events, natural disasters, typhoons, floods, earthquakes, labor strikes, civil unrest, or external restrictions.

All content published on HACIEN's website, including logos, graphics, designs, codebase, text, product descriptions, layouts, and templates, as well as HACIEN's business documentation, customized system architectures, quotation layouts, and training materials, are the sole intellectual property of HACIEN or its licensors. No portion of these materials may be copied, reproduced, reverse-engineered, or distributed without HACIEN's prior written consent.

Quotations, pricing structures, technical implementation proposals, network designs, and custom scopes of work provided by HACIEN to a Customer or prospective client are strictly confidential. These documents are shared solely for evaluation and execution of the specific transaction.

• Customers may not share HACIEN's quotations or proprietary technical proposals with competitors of HACIEN.
• Customers may not use HACIEN's designs, system architectures, or technical specifications to procure services from third parties without HACIEN's participation.
• Customers may not disclose HACIEN's pricing structures publicly or to third parties without prior written authorization.

HACIEN processes personal data submitted through public forms or commercial inquiries for legitimate business purposes such as inquiry review, RFQ handling, support routing, and customer relationship communication.

When needed to review an inquiry or prepare a quotation, HACIEN may share relevant request details with appropriate third parties. Sharing should be limited to the business context needed for the inquiry or transaction.

• Suppliers, distributors, manufacturers, software providers, or service providers relevant to the request.
• Logistics or delivery contacts when delivery context is part of the request.
• Warranty centers or vendor support channels when warranty or support context is relevant.
• Legal, accounting, auditing, and regulatory authorities when required by Philippine law.

These Terms, along with all website use, commercial inquiries, quotations, invoices, and business transactions between HACIEN and its customers, shall be governed by, interpreted, and enforced in accordance with the laws of the Republic of the Philippines.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or a business transaction, the parties shall first attempt in good faith to resolve the dispute amicably through executive-level negotiation or mediation within thirty calendar days from written notice of the dispute.

If the dispute cannot be resolved amicably within the thirty-day negotiation period, any legal action, suit, or proceeding arising out of or relating to these Terms, transactions, or HACIEN's services shall be filed exclusively in the proper courts of Pasig City, Metro Manila, Philippines, to the exclusion of all other courts and venues.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect, and the invalid provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.

The failure of HACIEN to enforce any right or provision in these Terms shall not prevent HACIEN from enforcing such right or provision in the future, nor shall it be construed as a waiver of any prior or subsequent breach.

HACIEN reserves the right to modify, amend, or update these Terms at any time without prior individual notice. All changes become effective immediately upon publication on this website. The Customer's continued business engagement or website use following the posting of updates constitutes acceptance of the amended Terms.